At www.securegold.com, we ensure that every order is delivered safely, securely, and without hassle. All jewellery and gold coin shipments are fully insured during transit through a recognized insurance provider. Each product is packed in durable, tamper-proof packaging to guarantee that it reaches you in perfect condition.

Shipping Charges

We offer FREE shipping across India through our reliable courier partners. There are no additional delivery charges for any order.

Delivery to Identified Recipient

To ensure smooth delivery, customers must provide complete and accurate details of the recipient, including:

• Full name (as per government-issued photo ID)
• Complete address with landmark
• PIN code
• Contact number

At the time of delivery, the recipient must present any one of the following original ID proofs:

• Passport
• PAN Card
• Driver’s License
• Voter ID
• Aadhaar Card

The courier representative will verify the recipient’s identity and record the necessary details for security purposes. Cooperation during this verification process is mandatory.

Delivery Location

Orders can be delivered only to:

• Residential address
• Workplace address
• Any nearby Secure Gold showroom

Delivery to public locations such as malls, hotels, restaurants, hostels, or open/public spaces is not permitted.

If the recipient is unavailable, the courier partner will attempt delivery up to three additional times. If unsuccessful, the package will be returned to Secure Gold facility.

Change of Shipping Address

• Customers can track their order status by logging into the “My Account” section on www.securegold.com.
• Shipping details may be modified only before dispatch. To request an address change, email care.in@securegold.com.
• Delivery assurance remains subject to the courier company’s terms and conditions. Incorrect recipient details may result in non-delivery.

Secure Gold reserves the right to update this shipping policy at any time without prior notice. Any changes will be published on the website.

Shipment Discrepancies

Upon receiving your order, please inspect the package carefully. If you notice damage, missing items, over-shipment, or suspect loss, contact customer care within 72 hours at:

+91 22 62300916
care.in@securegold.com

Damaged Products

If you receive a damaged parcel or product, notify customer service within 72 hours at:

+91 8802143027
care.in@securegold.com

Do not discard or tamper with the packaging. Our investigation team will review the complaint and take appropriate action. Failure to report within 72 hours will void eligibility for claims or refunds.

Missing Products

Please check the parcel condition before accepting delivery. Report any missing items within 72 hours by contacting:

+91 8802143027
care.in@securegold.com

Our investigation team will resolve the issue within 7 working days. Complaints raised after the stipulated timeframe may not be considered.

Non-Receipt of Order

A tracking ID will be sent to your registered email once the order is dispatched. Customers are responsible for monitoring shipment updates.

If you receive a delivery confirmation email but have not physically received the parcel, contact customer care within 72 hours at:

+91 8802143027
care.in@securegold.com

Our team will investigate and respond within 7 working days. Claims not reported within the specified timeframe may not be entertained. Refunds will not be processed for chargebacks raised without following proper procedures.

Complimentary Gift Packaging

Secure Gold offers free gift wrapping along with a personalized gift message. Your purchase will be elegantly packed in exclusive gift packaging to make every occasion special.

To include a gift message, simply enter your note in the Gift Message box available on the shopping cart page. Your message will be printed on a premium card and delivered with the gift.